App maintenance and support
Keep your Shopify apps running smoothly
Shopify apps require ongoing maintenance to stay functional and secure. APIs evolve, security vulnerabilities emerge, and business requirements change. Starcodia provides comprehensive app maintenance including API updates, bug fixes, security patches and feature enhancements.
Why app maintenance matters
Apps are not "build once and forget" assets:
Shopify API evolution. Shopify deprecates API versions and introduces new requirements. Apps using deprecated APIs eventually stop working. Staying current requires regular updates.
Security vulnerabilities. Dependencies and frameworks receive security patches. Unpatched apps become security risks that could expose customer data.
Performance degradation. As stores grow and data volumes increase, apps that performed well initially may slow down. Optimization keeps apps responsive.
Changing requirements. Your business evolves, and apps need to evolve with it. New features, workflow changes and integration updates keep apps aligned with operations.
Bug discovery. Even well-tested apps encounter edge cases in production. Ongoing support addresses issues as they surface.
What app maintenance includes
Shopify API version updates. We track Shopify's API release schedule and update apps before deprecated versions are removed. Proactive updates prevent emergency fixes.
Bug fixes and issue resolution. When issues are reported, we investigate, reproduce and fix. Priority response for business-critical problems.
Security patches. Framework updates, dependency updates and security vulnerability remediation. Regular security reviews identify issues.
Performance optimization. Query optimization, caching improvements and code refactoring to maintain or improve app performance.
Feature enhancements. Small improvements and additions that extend app functionality. Bundled into maintenance or quoted separately for larger work.
Monitoring and alerting. Error tracking, performance monitoring and alerts when issues occur. We often know about problems before you report them.
Maintenance engagement options
Retainer agreements. Fixed monthly hours for maintenance work. Predictable costs and guaranteed availability. Unused hours may roll over.
On-demand support. Pay for maintenance as needed. Suitable for stable apps requiring occasional updates.
Incident response. Emergency support for critical issues. Fast response with priority handling.
Taking over apps from other developers
Starcodia can assume maintenance responsibility for apps built by other agencies or internal teams:
- Codebase assessment and documentation
- Identification of technical debt and risks
- Transition planning and knowledge transfer
- Ongoing maintenance and support
If your original developer is unavailable, we can step in.
Discuss app maintenance
Whether you need maintenance for apps Starcodia built or apps from other developers, we can discuss your requirements and recommend an approach.
Get in touch