Customer Success Manager role
Customer Success Manager
Build lasting client relationships and ensure ongoing success after project delivery.
About the role
As a Customer Success Manager, you will own client relationships post-launch. You will ensure clients are getting value from their Shopify investment, identify opportunities for optimization, and coordinate ongoing support and enhancements.
What you will do
- Own ongoing client relationships
- Conduct regular check-ins and account reviews
- Identify opportunities for improvement and upsell
- Coordinate support requests and enhancement work
- Monitor client success metrics
- Gather feedback to improve Starcodia's services
What we are looking for
- 3+ years in customer success, account management or similar
- Experience in digital agency or ecommerce environment
- Strong relationship-building skills
- Understanding of Shopify and ecommerce
- Excellent communication and organization
Apply
Send your CV highlighting relevant client relationship experience.
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